Dennis Edwards Homes Complaints Process
Our Commitment to You
At Dennis Edwards Homes, we prioritise customer satisfaction as highly as we do our building standards. If you have any concerns, we encourage you to report them so we can address and learn from them.
Service Requests
For any issues with your home, please contact your customer care advisor. This is the quickest way to resolve any issue. If unresolved, you can escalate the matter through our formal complaints process.
Formal Complaints Process
If we have failed to meet your expectations, please follow these steps:
1. Head of Customer Care: Contact the Head of Customer Care via email: kelly-ann@dennisedwards.co.uk
2. Operations Manager: If unresolved, escalate to the Operations Manager: ben@dennisedwards.co.uk
3. Director: If still unresolved, email our Director at info@dennisedwards.co.uk or mail to:
Customer Care
Dennis Edwards Homes
Belmont House
Shrewsbury Business Park
Shrewsbury, SY2 6LG
Complaint Updates
We strive for prompt resolution, updating you within set timeframes:
– Acknowledgment within 5 working days
– Resolve issue within 28 working days
Independent Review
If dissatisfied, you can refer your complaint to the appropriate independent body after 56 days.